Refund Policy for CREATIVENUMBER.COM

Last Updated: August 22, 2025

 

Overview 

At Creative Number LLC, we are committed to delivering high-quality creative services that meet your expectations. This Refund and Return Policy outlines the terms and conditions for refunds and our approach to client satisfaction for our digitally delivered creative services. 

​

Service Categories Covered 

This policy applies to all digital creative services we provide, including but not limited to: 

• Graphic design and branding 

• Web design and development 

• Digital marketing campaigns 

• Content creation and copywriting 

• Logo and identity design 

• Social media assets 

• Print design (delivered digitally) 

• UI/UX design 

• Video and animation services 

• Photography and editing services 

​

Refund Eligibility

​

Eligible for Refund

Before Work Commences:

• Full refund available if you cancel within 24 hours of contract signing and before any work has begun

• Partial refund available if initial discovery/consultation phase has started but creative work has not begun

​

During Project Development:

• If we fail to deliver agreed-upon milestones within the specified timeframe (subject to approved extensions)

• If deliverables fundamentally do not match the approved project scope and brief

• If we are unable to complete the project due to circumstances on our end​

​

During Project Development:

• If we fail to deliver agreed-upon milestones within the specified timeframe (subject to approved extensions)

• If deliverables fundamentally do not match the approved project scope and brief

• If we are unable to complete the project due to circumstances on our end

 

Not Eligible for Refund

• Change of mind after project commencement

• Completed work that meets the agreed specifications and project brief

• Services already rendered and delivered according to contract terms

• Projects where client feedback and revisions have been incorporated

• Costs associated with third-party services, licenses, or tools purchased specifically for your project

• Projects abandoned or cancelled by the client after work has commenced

​

Refund Process and Timeline

​

How to Request a Refund

1. Contact us in writing via email at info@creativenumber.com within 30 days of project completion or issue occurrence

2. Provide detailed explanation of the reason for the refund request

3. Include relevant project documentation and correspondence

4. Allow 5-7 business days for our team to review your request

​

Refund Processing 

• Approved refunds will be processed within 10-15 business days 

• Refunds will be issued to the original payment method 

• Partial refunds may apply based on work completed and delivered 

• Processing fees (if applicable) are non-refundable 

​

Revision and Satisfaction Policy

Included Revisions

• Each project includes a specified number of revision rounds as outlined in your service agreement 

• Minor adjustments and tweaks are included within reason 

• Major scope changes may incur additional charges 

​

Quality Guarantee

We stand behind our work and will:

• Work with you to address legitimate concerns about deliverable quality 

• Provide additional revisions if initial delivery doesn't meet agreed specifications 

• Collaborate to find solutions that meet your project objectives 

​

Special Circumstances

Rush Projects

Projects with expedited timelines (rush orders) are subject to modified refund terms due to the premium nature of the service and resource allocation required. 

​

Subscription Services

For ongoing retainer or subscription-based services: 

• Refunds apply only to unused portions of the current billing period 

• No refunds for previous billing periods 

​

Custom Development 

Web development and complex digital projects may have different refund terms outlined in individual contracts due to the extensive time and resource investment required. 

​

Client Responsibilities 

To be eligible for refunds, clients must: 

• Provide timely feedback during designated review periods 

• Respond to requests for information or clarification within agreed timeframes 

• Clearly communicate requirements and expectations during project briefings 

• Honor payment terms and schedules 

​

Dispute Resolution 

​If you're unsatisfied with our refund decision: 

1. Escalation Process: Request a review with our senior management team 

2. Mediation: We're open to third-party mediation for unresolved disputes 

3. Documentation: All communications regarding disputes will be documented 

​

Intellectual Property 

Upon refund issuance: 

• All intellectual property rights revert to Creative Number LLC 

• Client must cease use of any delivered materials 

• Any third-party licenses purchased for the project remain non-refundable 

​

Contact Information 

For refund requests or questions about this policy: 

• Email: info@creativenumber.com 

• Phone: 714-261-9440 

• Business Hours: Monday-Friday 8:00 AM – 5:00 PM PST 

• Response Time: Within 2 business days 

​

Policy Updates 

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy. 

​

Legal Disclaimer 

This policy supplements and does not replace the terms outlined in individual service agreements. In case of conflicts, the terms in the signed service agreement take precedence. 

​

This policy is designed to be fair to both our agency and our clients. We believe in transparent communication and working together to achieve successful project outcomes. If you have questions about this policy, please don't hesitate to reach out.